Frequently Asked Questions
Are Elegance Miss clothes really handcrafted?
Yes, they are. Our clothes are entirely handcrafted in the heart of Paris using only the finest-quality materials. Our creatively detailed designs are guaranteed to turn heads and stand the test of time while honoring the rich tradition of Parisian craftsmanship.
I don’t live in France. How can I know which French size will fit me?
For your convenience, Elegance Miss has produced an International Women’s Size Converter. Use it by finding your normal dress size in our chart, or take bust, waist, and hip measurements to know exactly which Elegance Miss size you should buy.
How can I contact Elegance Miss?
You can easily get in touch with our team at Elegance Miss by emailing us at info@elegancemiss.com. Our customer service team is available to assist you with any inquiries, from questions about our clothing and sizing to order status and returns.
Do you ship worldwide?
Yes, Elegance Miss offers worldwide shipping for all the fashionistas out there! Whether you’re located in Europe, the U.S., or anywhere else across the globe, you can enjoy our Parisian-designed pieces from the comfort of your home. Shipping times can vary depending on your location, and you can track your order once placed.
Where do you ship from?
All orders are shipped directly from Paris, France. We are proud to ship our Parisian-designed garments from the heart of the fashion capital to your doorstep so that anyone can wear Elegance Miss clothing.
Can I modify or cancel my order?
We understand that plans can change, but because we work hard to process orders as quickly as possible, we unfortunately cannot accept cancellations once an order has been placed. If you want to make changes such as updating shipping details, you can reach out to us at info@elegancemiss.com, and we will do our best to assist before the order is processed.
What payment methods do you accept?
We offer a variety of secure payment options to make your shopping experience as convenient as possible. Elegance Miss accepts all major credit cards, including Visa, Mastercard, and American Express (AMEX), along with Apple Pay, Shop Pay, and PayPal for seamless online transactions.
When will my order be processed?
At Elegance Miss, we strive to process your orders as efficiently as possible. Once your order is placed, it will be processed within 1 to 3 business days. Please note that orders are processed Monday through Friday, excluding holidays. If your order is placed during a sale or a holiday period, additional time may be required due to high demand. Once the order is processed, it will be shipped the following business day.
How long will it take to receive my order?
Delivery times can vary depending on your location. Typically, orders will arrive within 1 to 2 weeks from the date of shipment. Please keep in mind that international shipping times may be longer due to customs procedures and delays beyond our control. We will provide a tracking number once your order has been shipped so you can monitor its progress.
Will I be charged customs duties and taxes?
The prices listed on our website are tax-free in euros, which means that you may be responsible for paying customs duties and taxes once the order reaches your country. These fees are determined by your local customs office and are not covered by Elegance Miss. We do recommend contacting your local customs office for more information about potential charges. Elegance Miss also cannot take responsibility for delays caused by customs processes.